Our consultancy approach
Identification of needs
Collection of information and goals
Surveys
Definition of the focus areas and benchmarks
Strategy
Definition of the project and schedule of the activities
Development
Set up and implementation of the project
Measurement
Using our dashboard to track the results
Our services
We operate in various areas, from Retail to HORECA, from Entertainment to Automotive and we offer specific services to increase your visibility and positioning on the market in order to increase your sales.
Mystery Shopping
Our Mystery Shoppers analyze every aspect of the interaction, from the first impression to the effectiveness of the sales staff, including post-sales support, providing you with detailed and objective feedback.
Mystery Client
Give value to the perception and satisfaction of your customers. We evaluate the services and products offered by a Company from the customer’s point of view, through both Mystery Shopping and Mystery Guest paths.
Analyses
To better know the context in which your company operates and your target. Choose the best market opportunities for your brand. Analysis is the starting point for a business that is successful today and can consolidate over time.